Frequently Asked Questions about Callbox Storage

Everything You Need to Know About Us

Callbox Storage is changing the way people think about self-storage. When you keep your belongings with Callbox, you don’t just box it all up and pack it away. Instead, you benefit from one-of-a-kind service, easy access to all of your items, and a hassle-free self-storage experience.

Callbox Storage Services

Callbox Storage is a full service storage company that offers something that is so much better than traditional self storage: we offer FREE pick-ups and deliveries. We offer storage with pick up services, and we keep your items safe in our secure, climate-controlled facilities in the Dallas/Fort Worth area, Houston, Austin, Phoenix, and Seattle markets.

First, we pick up your items. You don’t need to borrow a friend’s pickup or rent a trailer to get your belongings to our facilities. A team of full service storage professionals from Callbox Storage arrive at your location with a vehicle, ready to pick up your items for storage. We inventory all of your boxes and furniture items with a unique barcode, and we also photograph every item to be stored.

Then we transport your items to our secure storage facility, which is climate-controlled, and provide you with a photo inventory of your items.

Whenever you want one or more items delivered, simply login to your Callbox Storage account, make your request and schedule a return delivery. Want to add items to storage? We can do that too! When you need your items back again, we return them on demand, typically the next day or within 48 hours of the request.

This is a great question! Shopping around is always a great idea. There are a number of differences between each of the major self-storage companies. For example, Clutter and Makespace charge pick-up fees, whereas your first Callbox Storage pick-up is free, and you can have one additional pick-up for free every month. U-Haul and PODS allow you to pack up lots of items in a huge storage container, which they pick up and transport for you, but it’s an “all or nothing” situation. You can’t just retrieve one item that you need like you can with Callbox Storage.   Keep reading to learn more about our services or get a FREE quote.
Callbox Storage is for anyone who needs an off-site storage solution such as:
  • Apartment dwellers and homeowners who need more space in their home or garage
  • Newlyweds or new parents looking to declutter to create space for the new little one
  • Families going through life changes such as down-sizing or need a storage solution for items such as extra furniture, holiday decorations, or sports equipment
  • College Students that want to keep their items safe and secure when away from school
  • Interior Designers/Decorators who need to store items for staging or project purposes
  • Businesses that need storage for tradeshow/event booths or office moving services
  • Commercial entities that need FF&E/OS&E installation services, retail stores, condominium complexes and senior care providers that need extra storage space – view all of our Commercial Storage, Warehousing, and Logistics services here

No we do not. Callbox Storage is a full service storage solution meaning that we help you from start to finish. We’ll come help you pack, create an online inventory of your items, take your items to our secure and climate-controlled storage facility, and bring back the items you request when you want them.

Click to get started with a FREE quote, or, call one of our storage soordinators at (833) 937-8673 for a free quote.

Callbox Storage Costs

If you can rely on the full service team at Callbox Storage to pick up and store your items, it’s well worth the cost because it saves you the hassle of self-storage! We don’t believe that great amenities should be out of reach for our customers. We offer a number of different storage plans, although most Callbox Storage plans have a minimum term of three months, our Full Home minimum term is six months. Our payments are paid month to month, and some charges apply for deliveries of large items that require two Callbox Storage professionals. Deliveries that exceed the maximum of two per month also incur additional charges.

For further details, please see our full terms of service.

We recommend you place a reservation with the amount of storage you expect. Then, a Callbox Storage Coordinator will contact you to make sure you have the right amount of space reserved. Your Storage Coordinator will review the items you need to store and confirm your recommended Callbox size. Need to add a few items or decided against storing a few items on the day of pickup? No problem. Our Storage Professionals will update any last minute additions or changes when at your home and confirm the amount of space needed for the best rate possible. With Callbox, we determine the exact size storage unit for your items so you never have to guess.
  • Cubby: 2′ x 2′ – Storage for a couple totes and small boxes
  • Small Closet: 3′ x 3′ – Space for holiday decorations and boxes
  • Medium Closet: 5′ x 5′ – Holiday decorations, ski gear, or small furniture
  • Room: 5′ x 10′ – Room of storage items and furniture
  • Small Apartment: 10′ x 10′ – Our most popular for storage of 1-2 bedrooms
  • Large Apartment: 10′ x 15′ – Storage for 1-2 bedrooms plus household furniture
  • Small Home: 10′ x 20′ – Storage for 2 bedrooms plus household furniture
  • Full Home: 10′ x 30′ – Storage for a 3 bedroom home (up to a 2,400 sf home)

Callbox Storage Process

Callbox Storage stores all items in one of our state of the art, secure, and climate-controlled facilities in the Dallas/Fort Worth area, Houston, Austin, Phoenix, and Seattle markets. Our space is controlled by Callbox Storage so your belongings are in excellent hands. Our facility is designed for the safe storage of household goods, including boxes and furniture. They are climate-controlled and monitored 24/7. We avoid exposing your items to peaks and lows in temperature and other elements that can cause damage.

You can view your stored items by logging in to your Callbox Storage account. You will be able to view all of your items in inventory, make delivery requests, and view your account information.

Yes! Our facilities are not open to the public and are monitored 24/7. We use our own Callbox Storage team of professionals to handle your items. We use moving blankets to keep your items safe in transit and they are covered and protected when placed in storage. Our facilities are designed for the safe storage of household goods, including boxes and furniture. We avoid exposing your items to peaks and lows in temperature and other elements.

Yes! This is what makes us unique. You can sit back and relax while we pick up and load your items that need to go to storage. There is no charge for this as long as you are packed and ready when our team arrives. We can also provide assistance packing your boxes. We charge a simple fee of $60 per storage Professional for packing related services.

The best part about Callbox Storage is our ability to store your items when you don’t need them, and bring them back when you do. With the help of industry experts, we have developed a platform that enables us to streamline the process of storing your items and bringing them back on demand.

You can request a delivery by logging into your Callbox Storage account, selecting the items you want to be returned, and scheduling a time with a Callbox representative. Yes, it’s that easy! You can also call us at (833) 937-8673 and we will be happy to assist you.

What should I expect when Callbox Storage arrives?

Yes. We will pick up your items for storage for free assuming you are organized and ready for us when we arrive. Before we arrive, please ensure you have completed the following:

  • Box your items prior to your pick up time
  • Take down and package your pictures and frames
  • Ensure your appliances are disconnected in advance and properly thawed out (plan in advance as this takes time)
  • We can store televisions if they are packed in their original box with its protective casing. If you do not have your original box, televisions may be stored at your own risk and Callbox requires the purchase of a television box that we will provide. Prices vary by size.
  • Take down your bed set
  • Empty out dressers and box their contents
  • Ensure arrangements are made for our trucks to park
  • For the protection of your mattresses, we require them to be in durable mattress bags  (if you do not have mattress bags we have them available for sale for $10)
  • Highly fragile items, mirrors, and table tops such as glass, marble, granite, or other types of stone should be properly crated prior to pick up by Callbox Storage. Without proper crating, the Company’s liability for loss or damage is $0.60 per pound.

Additional time required for Callbox Storage to organize and pack your items is billed at $60 per hour, per storage professional.

Our Callbox Storage professionals will greet you and do a walkthrough of your home to ensure we understand which items you would like to send to storage. We will pick up items inside your home as long as they are accessible so that you don’t have to. It is important to properly box and mark items that you would like to send to storage.

As we are picking up your storage items (an item is defined as a furniture item, box, or larger item that will not fit in a box), we will photograph the item and assign unique barcodes to each item before securely loading it in our truck. During the pick-up we will work with you to determine what your storage needs are in order to best inventory your items.

We specialize in storing household goods and furniture. We can store large items, including sports equipment, rugs, mattresses, and appliances that have been disconnected and drained prior to pick up. Non-furniture items must be boxed, except for some items like bicycles and lamps.

We don’t store boats, cars, or certain appliances. We store televisions if they are packed in the original box with protective casing. If you do not have the original storage, televisions may be stored at your own risk.

While the majority of items can be stored in your Callbox, there are certain items we cannot store for the safety of your goods, other customers’ goods, and our employees. The items you cannot store are listed below:

  • Food or perishable goods.
  • Unusually large and heavy items such as pool tables, pianos, heavy steel grills/smokers, and hot tubs.
  • Vehicles or aircraft, hovercraft, motor vehicles, engines, and trailers. At the sole discretion of the Company, we may allow small vehicles that can be maneuvered and moved with ease as long as they have been properly drained of any fuel.
  • Antiques (100 years or older, whether or not fragile).
  • Collectibles or memorabilia, including autographs, souvenirs, or any other memorabilia.  These items are only allowed if the value of all such items are less $100 in the aggregate.
  • Furniture made of particle board (unless customer stores at their own risk),
  • Illegal substances such as drugs, drug paraphernalia, stolen goods, or other items concealed from authorities related to legal matters.
  • Anything flammable such as lighter fluids, acetone, gasoline, paint, kerosene, radioactive materials, flammable briquettes, batteries and propane.
  • Any personal property which would result in the violation of any law or regulation of any governmental authority, including, without limitation, all laws and regulations relating to Hazardous Materials, waste disposal and other environmental matters.
  • Hazardous materials.
  • Items that are combustible or expand over time or with changes in temperature such as oxygen tanks or similar containers.
  • Construction debris, tires, oil, or batteries, whether new or used.
  • Firearms and explosive devices including ammunition, flares, fireworks and other explosive items.
  • Pets, birds, fish, or animals
  • Items that emit fumes
  • Items that can rot or breed bacteria such as food products, animals or pet food, fertilizers, pesticides and other items such as bacterial cultures and test samples from live specimens,
  • Boxes > 70 pounds or beyond the weight capacity of the box as determined by the Company,
  • Appliances must be disconnected, thawed out, and drained prior to pick up. We will not disconnect your appliances or take appliances that have not been adequately drained.
  • We can store televisions if they are packed in their original box with its protective casing. If you do not have your original box, televisions may be stored at your own risk and Callbox requires the purchase of a television box that we will provide. Prices vary by size.
  • Highly fragile items, mirrors, and table tops such as glass, marble, granite, or other types of stone should be properly crated prior to pick up by Callbox Storage. Without proper crating, the Company’s liability for loss or damage is $0.60 per pound.
    • No Medications
    • All electrical wires must be disconnected (ex. surround sound, television, electronics, appliances, etc.)
    • The Company will not reassemble cribs or bunk beds.

Boxing your items is important to ensure the safety of your items in storage and the safety of our employees as some boxes can become over our weight limit. In order to ensure your items are stored as securely and efficiently as possible, please see the guidelines below:

  • Strategically sort, group, and pack items together that you’ll likely want back at the same time. For example, store all your decorations together so you can easily identify them.
  • Add a note on top of each box of the contents, like “camping gear” or “3 to 6 month baby clothes” so you can easily locate your items.
  • Manage the weight of your boxes. Small boxes are for heavy items such as books and large boxes are for lighter items such as pillows.
  • Empty out dressers and box their contents.
  • Wrap items such as plates and cups in newsprint paper or packing paper and stuff gaps with rolled up t-shirts or packing peanuts to avoid them shifting in transport.
  • Disconnect all appliances prior to our arrival.
  • Refrigerators and freezers need to be thawed out and drained before we can take them to avoid leakage on other items. This can take up to 24-48 hours.
  • We can store televisions if they are packed in their original box with its protective casing. If you do not have your original box, televisions may be stored at your own risk and Callbox requires the purchase of a television box that we will provide. Prices vary by size.
  • Highly fragile items, mirrors, and table tops such as glass, marble, granite, or other types of stone should be properly crated prior to pick up by Callbox Storage. Without proper crating, the Company’s liability for loss or damage is $0.60 per pound.