I worked with Callbox Storage in Seattle this past year. I chose them primarily because of their low prices and convenience. They not like most other storage companies in that they do not have a storage locker/garage that is accessible to their customers. They pick up your items store them in their warehouse until your ready for them to be delivered and your desired location. I found this extremely convenient as someone without a large car for towing.
I packed up my entire apartment and had them come pick everything up . They moved quickly and were professional. One of the drivers did drop my tv stand, but I was able to file a claim for reimbursement. The item that was broken was worth $130, however I didn’t realize that their basic coverage (default) only covers $.60 per pound per item meaning they’d only be responsible for about $30 given that I did not purchase added coverage. However, the claims people were willing to work with me and sent me a check for $100 to cover the damages.
Additionally when it came time to have my items delivered, I was able to set up delivery at their remote storage location in order to have a moving company pick everything up for my move. This proved very convenient because the movers could load the truck from their truck loading bay rather than trying to maneuver around tight residential areas. Also due to extenuating circumstances I could not be their for move, but Callbox was able to serve as my proxy and I felt confident that they’d handover my stuff to the movers.
This confidence was largely due to the contact I had for the pickup at the Washington location. Mark helped me every step of the way. He was very nice, professional, patient when my movers experienced delays, and communicative. He was a much needed bright spot in my nightmarish moving process and I appreciate his help to the fullest.
If I need storage again I will definitely consider Callbox Storage first! Read more